At Meet the Need, your privacy is important to me. I operate as an independent professional delivering a range of services in schools and the community. This includes:

• Working as a consultant in schools under my own company, Meet the Need

• Delivering training as a contractor for Team Teach

• Providing wellbeing sessions as a licensed Relax Kids coach

Regardless of the service, I am committed to protecting your personal data and handling it in full compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA).

This privacy policy outlines what information I collect, why I collect it, how I use it, and how it is kept secure.

Who I Am

I operate under Meet the Need, offering:

• Educational consultancy for schools, tailored to support behaviour, wellbeing, and inclusion

• Accredited behaviour training through Team Teach

• Emotional wellbeing sessions for children using the Relax Kids 7-step system

All services are guided by professional standards and a commitment to confidentiality and care.

How I Collect Information

I may collect personal information when you:

• Book a consultancy session, class, or training (online, by email, or in person)

• Contact me directly

• Interact with me through social media or my website

What Information I Collect

Depending on the service, I may collect:

• Your name

• Your child’s name

• School or organisation details (for consultancy/training)

• Address

• Email address

• Phone number

Payment information:
I do not store or process credit card details directly. Payments are securely handled via:

• PayPal

• Bank transfer (BACS)

• Cash (for in-person services)

Online interaction:
If you contact me via social media or engage with third-party platforms (e.g., the Relax Kids website), you are subject to their privacy terms. You can manage what you share through your privacy settings.

How I Use Your Information

I use your data only for purposes directly related to delivering my services, including:

• Scheduling and delivering classes, consultations, or training

• Internal administration

• Sending relevant resources or materials

• Improving the quality of my services

• Sending occasional updates or offers — but only with your consent

Who Has Access to Your Information

Your personal information is kept strictly confidential. Depending on the service, it may be accessed by:

• Myself (under Meet the Need)

• Team Teach (if you attend a training)

• Relax Kids Head Office (for programme-related matters)

I do not sell, rent, or share your data with any third parties for marketing purposes.

Keeping Your Information Accurate

If your details change, please contact me so I can update my records.
You also have the right to:

• Access the data I hold about you or your child

• Request corrections or deletion of your data where appropriate

If you unsubscribe from any email communications, I will remove your information from my mailing list.

How I Protect Your Information

Your data is stored and handled securely. This includes:

• Lockable storage for any paper-based records

• Password-protected digital storage

• Use of secure servers (such as those used by Relax Kids or Team Teach where relevant)

Meet the Need adheres to all applicable data protection regulations to ensure your information remains safe and confidential.

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At Meet the Need Ltd, we understand that plans can change. That’s why we aim to offer flexibility while ensuring fairness for all parties. This policy explains when and how cancellations can be made, and whether refunds apply.

Please make sure to review the Terms of Business that were in place at the time of your booking, as they may be updated from time to time.

This policy complies with the Consumer Rights Act 2015 and relevant UK consumer legislation.

1. Cancelling Within the Cooling-off Period

If you cancel within 14 days of making your booking (the “Cooling-off Period”), you are entitled to a full refund, provided that:

• Any materials we’ve sent you are returned in good, reusable condition.

• We receive these materials within 14 days of your cancellation.

Refunds will be issued within 14 days of receiving all applicable materials.

2. Cancelling After the Cooling-off Period

If you cancel after 14 days but at least 28 days before the agreed start date, you will be charged a cancellation fee. This fee equals the difference between your deposit and 50% of the total service cost.

If you cancel within 28 days of the start date, you will be charged the full cost of the agreed service.

3. Short-notice Bookings

If you book a service that is due to begin within 14 days of booking, you waive your legal right to cancel under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013.

4. Use of Services

If you begin using the services provided by Meet the Need Ltd, you also waive your right to cancel.

5. No Cancellations After the Start Date

Once the service has begun (your "commencement date"), the booking cannot be cancelled and no refunds will be issued.

Statutory Rights

This cancellation policy does not affect your statutory rights under UK consumer law.