Meet the Need Ltd delivers work with children, families, schools, and organisations in different contexts

The policies below explain how safeguarding, data protection, and professional standards are applied depending on the type of work being.

Across all services, Meet the Need Ltd is committed to safeguarding, confidentiality, and professional conduct. All work is delivered in line with statutory safeguarding guidance and UK GDPR.

Where services are delivered within a school setting, the school’s own safeguarding and child protection procedures always take precedence.

This section applies to Relax Kids sessions that are:

• Booked directly by parents or carers
• Delivered in community settings
• Delivered on behalf of a school where parents or carers are the primary audience

The following policies apply to these sessions and are available to view or download below:

• Safeguarding Policy 
• Accident, Incident & First Aid Procedure
• Privacy Policy & Cancellation Policy 
• Concerns & Feedback Procedure 

Safeguarding concerns

If you ever have a safeguarding concern about a Relax Kids session or the coach, you do not need to raise this directly with the coach if you do not feel comfortable doing so.

Safeguarding concerns can be reported to:

• West Sussex Multi-Agency Safeguarding Hub (MASH): 01403 229900
• Out of Hours (Emergency Duty Team): 0330 222 6664
• Police (emergency): 999
• Police (non-emergency): 101

Privacy & payment

Relax Kids bookings are managed through Bookwhen. Payments are processed securely using Stripe. This means that payment-related information may be stored and accessed within Stripe (and Bookwhen, where integrated) for processing bookings and maintaining transaction records. Meet the Need Ltd does not store full card details on its own systems. Please refer to the Privacy Policy (GDPR) for full information about how personal data is collected, used, stored, and your rights under data protection law.

This section applies when Meet the Need Ltd works directly with schools, multi-academy trusts, local authorities, or other organisations. This includes consultancy work, training, and Relax Kids sessions delivered as part of a school’s provision.

In these settings, services are delivered in line with:

• The school or organisation’s own safeguarding and child protection policies
• Contractual agreements
• Professional standards and statutory guidance

Policies relevant to school and organisational work are available on request or provided as part of contractual arrangements.

If you have any questions about these policies or how they apply to a specific service, please contact:
relaxkids@meettheneed.co.uk