Privacy Policy
As a self-employed Team Teach trainer, I am responsible for compliance with GDPR and DPA. As such, I
am the Data Controller in the case of the data and Data Processor in relation to the data I forward to Team Teach, in which case I will comply with GDPR and DPA in my own right. When
trainers complete Summary Evaluation Forms, I am signing an undertaking to comply with GDPR & DPA and protect all related data.
As a Relax Kids coach, I am committed to protecting your privacy.
My privacy policy explains why I collect your personal information and how I use it.
I may change this policy, so please check with me occasionally to ensure you’re happy with any changes.
Who am I?
As a Relax Kids coach, I can run Relax Kids classes in schools, the community or one-to-one. My classes follow the Relax Kids research-based 7-step system, which helps children manage stress, anxiety
and anger whilst building self-esteem and confidence.
How do I collect information from you?
I obtain information from you when you book me for consultancy or for my Relax Kids class. I receive this information when you book online, by email or verbally.
What type of information is collected from you?
The personal information I collect includes your name, your child’s name, address, email address, and contact phone number. I do not store credit card details, any payments are taken through PayPal’s
secure online payment system, the bank BACs system or by cash paid directly to me. If you interact with me through social media, I may receive information about you when you choose to post or
otherwise share information about yourself. You can control this by adjusting your privacy settings on your social media account. When using these sites, you are bound by their privacy agreements.
When using the Relax Kids website (www.relaxkids.com) you are bound to their privacy policy.
What do I do with your information?
I require this information to carry out my classes. Below is a list of how I might use your information:
- For internal record keeping;
- I may use your information to improve my services;
- If you order products from me, I may use your information to post products to you;
- Periodically, I may send you promotional information about my new services but only if you have consented for me to do so.
Who has access to your information?
Only myself, Team Teach and the Relax Kids head office have access to your information. I will not sell or rent your information to third parties. I will not share your information with third parties
for marketing purposes.
How can you access and update your information?
Ensuring your information is up to date is very important. If any of the information you give to me changes or becomes out of date you will need to contact me and let me know.
Under the Data Protection Act 1998, you have the right to access any information I hold about you. Please contact me if you wish to receive information on the data that I hold for you and your child.
If you unsubscribe or opt out of any of my emails, you will no longer receive emails from me and will be taken off my email list
What security precautions are in place to protect your information?
When you give me your personal information, I ensure it is treated securely.
Any personal information given out is locked away in a secure cabinet, stored on the Relax Kids secure server or stored on a secure computer.
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Cancellations Policy
It is recognised that the needs and circumstances of customers have the potential to change, and consequently, it is understood that there must be flexibility in the way that services are offered. This Cancellations Policy therefore exists to inform customers and potential customers how and when cancellations will be accepted, including any refunds that may or may not be due.
From time to time, the Meet the Need Ltd Terms of Business may change, so it is important that you check the version of the terms that applied at the time of your
booking.
This cancellation policy has been written to comply with the entirety of the Consumer Rights Act (2015).
- If you cancel an agreed piece of work within the Cooling-off Period (within 14 days of booking), you will be entitled to a refund of all monies paid within 14 days of receipt by Meet the Need Ltd of all the materials that may have been supplied to you, provided that these are fit to be reused.
- If you cancel an agreed piece of work after the end of the Cooling-off Period, but at least 28 days prior to the commencement of the piece of work, then you will be liable to pay a sum equal to the difference between the deposit paid and 50% of the total fee.
- If you cancel an agreed piece of work within 28 days of the commencement date of the piece of work, then you are liable to pay the full cost of the piece of work.
- If your commencement date is within 14 days of the date of which your booking is made, your legal right to cancel this agreement under the Consumer Contracts (information Cancellation & Additional Charges) Regulations 2013 will not apply.
- If you use any of the services provided by Meet the Need Ltd, you waive your right to cancel this agreement.
- You cannot cancel an agreed-upon piece of work after your commencement date.
Please note that this policy does not affect your statutory rights.
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