The General Data Protection Regulation (GDPR effective 1 May 2018) imposes strict obligations on those who handle data. Here at Meet the Need Ltd we take your privacy seriously and will only use your personal information to provide the services you have requested from us. We do not pass your details to any other company/companies.  If you wish us to remove any data from our records on your behalf please email info@meettheneed.co.uk

• Meet the Need Ltd will store all data from sign up forms submitted to this site.
• Meet the Need Ltd is not responsible for privacy practices of third party websites linked to this site.
• Meet the Need Ltd undertakes not to disclose any of your personal information to third parties without your consent. Meet the Need Ltd follows strict security procedures in the storage of your personal information to prevent unauthorised access.

As a self-employed Team Teach trainer I am responsible for compliance with GDPR and DPA. As such, I am  the Data Controller in the case of the data and retain and Data Processors in relation to the data I forward to Team Teach, in which case I  will  comply with GDPR and DPA in my own right.  When trainers completing Summary Evaluation Forms I am signing an undertaking to comply with GDPR & DPA and protect all related data.

In accordance with the Data Protection Act, this policy gives you information about how Meet the Need Ltd treats personal information received from our web site visitors.

Personal information is defined as information about you that is personally identifiable such as your title, name, address, email address and phone number.

We respect your privacy and will not rent, sell or share personal information about you with other people or non-affiliated companies.

A cookie is a small data packet which stores a web server on the computer of the website visitor, e.g. the preferred language or other settings. This information is stored in a text file. If the website visitor visits the same website again, the browser sends a copy of the cookie back to the web server. Thus, the website visitor can be identified and the website will be adjusted accordingly.There are two types of cookie:  the profiling cookie (consent required) and the technical cookie (no consent required.) Meet the Need Ltd web site only uses technical cookies.

We may from time to time update this policy. Please check this page regularly for notification of any significant changes in the way we treat your personal information.

Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.

We are committed to ensuring that we comply with the eight data protection principles, as listed below

• meeting our legal obligations as laid down by the Data Protection Act 1998 
• ensuring that data is collected and used fairly and lawfully
• processing personal data only in order to meet our operational needs or fulfil legal requirements
• taking steps to ensure that personal data is up to date and accurate
• establishing appropriate retention periods for personal data
• ensuring that data subjects’ rights can be appropriately exercised
• providing adequate security measures to protect personal data
• ensuring that a nominated member of staff is responsible for data protection compliance and provides a point of contact for all data protection issues
• ensuring that all staff are made aware of good practice in data protection
• providing adequate training for all staff responsible for personal data
• ensuring that everyone handling personal data knows where to find further guidance
• ensuring that queries about data protection, internal and external to the organisation, is dealt with effectively and promptly

• Personal data shall be processed fairly and lawfully
• Personal data shall be obtained for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes
• Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed
• Personal data shall be accurate and, where necessary, kept up to date
• Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes
• Personal data shall be processed in accordance with the rights of data subjects under the Data Protection Act 1998 
• Appropriate technical and organisational measures shall be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
• Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data

It is recognised that the needs and circumstances of customers have the potential to change and consequently it is understood that there must be flexibility in the way that services are offered. This Cancellations Policy therefore exists to inform customers and potential customers how and when cancellations will be accepted, including any refunds that may or may not be due.

From time-to-time the Meet the Need Ltd Terms of Business may change so it is important that you check the version of terms that applied at the time of your booking.

This cancellation policy has been written to comply with the entirety of the Consumer Rights Act (2015).

• If you cancel an agreed piece of work within the Cooling-off Period (within 14 days of booking), you will be entitled to a refund of all monies paid within 14 days of receipt by Meet the Need Ltd of all the materials that may have been supplied to you, provided that these are fit to be reused.
• If you cancel an agreed piece of work after the end of the Cooling-off Period, but at least 28 days prior to the commencement of the piece of work, then you will be liable to pay a sum equal to the difference between the deposit paid and 50% of the total fee.
• If you cancel an agreed piece of work within 28 days of the commencement date of the piece of work then you are liable to pay the full cost of the piece of work.
• If your commencement date is within 14 days of the date of your booking is made, your legal right to cancel this agreement under the Consumer Contracts (information Cancellation & Additional charges) Regulations 2013 will not apply.
• If you use any of the services provided by Meet the Need Ltd, you waive your right to cancel this agreement.
• You cannot cancel an agreed piece of work after your commencement date.

Please note that this policy does not affect your statutory rights.